Frequently Asked Questions

General

A: UrgentCover is an online platform that connects dental practices with qualified locum dental professionals (dentists, nurses, hygienists, therapists, receptionists) for temporary staffing needs. It allows you to quickly find and book locums, manage bookings, and handle payments, all in one place.
A: Unlike traditional agencies, UrgentCover gives you direct control. You set the hourly rates, you review locum profiles and qualifications, and you choose who to book. There are no hefty agency fees, just a small service fee per booking. We provide the platform and tools; you make the hiring decisions.
A: Yes, UrgentCover is designed for all types and sizes of dental practices, from small single-chair practices to large multi-location groups.
A: Visit our website (urgentcover.co.uk) and click on the "Sign Up" button. You'll need to provide information about your practice, including your address, contact details, and CQC number (if applicable). The registration process is quick and straightforward.
A: Yes, UrgentCover is designed for all types and sizes of dental practices, from small single-chair practices to large multi-location groups.
A: You'll need to provide your practice name, address, contact details (phone and email), CQC number (if applicable), website (if applicable), and details of a designated contact person. You'll also create a username and password for your account.
A: Yes, UrgentCover is designed for all types and sizes of dental practices, from small single-chair practices to large multi-location groups.
A: No. It is free to register. You only pay a small service fee when you successfully book a locum.

Finding Locums

A: You can search for locums by job type, location, availability, hourly rate, and other criteria. You can also view locum profiles, which include their qualifications, experience, GDC number, and any reviews from other practices.
A: Once you're logged in, go to your dashboard and click on "Post a Job". You'll be guided through a simple process to enter the job details, including dates, times, required skills, and hourly rate.
A: Yes, you have complete control over the hourly rate you offer for each job posting. You can see the rates that locums typically charge, but the final decision is yours.
A: Once you post a job, nearby, qualified locums will be notified. Interested locums can apply for the job. You review their applications, choose the best candidate, and confirm the booking.
A: No, we will send you an invoice that will fall due after the completion of the job.
A: No, we will send you an invoice that will fall due after the completion of the job.
Direct contact before booking is not permitted for security reasons. All communication should go through the platform.
A: You can cancel a booking through the platform. We will inform the locum of cancellation.
A: If a locum cancels, we will notify you immediately. You can then re-post the job or search for other available locums.
A: You can leave a review for the locum after the job is completed. You can also contact UrgentCover support to discuss any serious concerns.

Data Protection and Security

A: We take data protection very seriously. We comply with all applicable data protection laws, including GDPR. Please see our Privacy Policy [link to privacy policy] for detailed information on how we collect, use, and protect your data.
A: Yes, we use industry-standard security measures to protect your data and ensure the security of the platform.

Support

A: You can contact us through the "Contact Us" form on our website, by email at support@urgentcover.co.uk.
A: The platform is active 24 hours a day. You can contact us by email any time and by phone between 8am and 6pm Monday to Friday.